Store policy
Returns & Refunds
We want every Sela Cozy order to arrive just right. Here's how returns, refunds and order issues are handled.
01Return window
Return requests must be submitted within 14 days of confirmed delivery.
02Return eligibility
Eligible merchandise must be unused, unworn, unwashed, and returned in its original condition and packaging.
Because our baby bundles contain multiple products, the entire bundle must be returned with all included items to qualify for a full bundle refund. Individual items from a bundle cannot be returned separately unless the item arrived damaged, defective, incorrect, or was missing from the order.
03Damaged, missing or incorrect items
Please contact us promptly if your order arrives damaged, contains an incorrect item, or is missing an item. Include your order number and clear photos of the package and affected items so our team can review the issue.
Once verified, we will provide the appropriate resolution at no additional cost to you.
04Bundle contents
Bundle contents depend on the bundle size and options selected at checkout. Each bundle tier contains different quantities and product selections. Variations in styles, colors, brands, or individual products are not considered defects when the product listing states that selections may vary.
05Cancellations & order changes
Contact us as soon as possible if you need to cancel or modify an order. We cannot guarantee changes or cancellations once an order has entered processing or has shipped.
06Refunds
Approved refunds are issued to the original payment method. After a refund is processed, your bank or card provider may require additional business days for the credit to appear on your account.
07Digital products
Digital products, including the Extreme Couponing How-To Guide, are non-refundable once delivered or accessed due to the nature of digital content.
08Return shipping
For approved standard returns, customers are responsible for return shipping costs unless the return is due to an error on our part or an item arrived damaged or defective.
09Contact
To request a return or report an order issue, email teambaybeeboxx@gmail.com. Please include your order number in the email.
Questions about your order? We're happy to help.
Email: teambaybeeboxx@gmail.com
